As the Pit Boss INTERFERED with my game, I bet the WRONG COLOR chips!!

[BlackJack]

To begin: I only bring to a casino the amount of cash that I'm comfortable lighting on fire. I lose with a smile, win with a grin. This isn't a case of "I gambled away my money", it's a case of severe INTERFERENCE by CASINO EMPLOYEES!! If I simply "gambled away" anything, I wouldn't be complaining to anyone.

Yesterday went to my local Indian Casino in California with BlackJack in mind.

As I laid $500 cash on the table the dealer called the Pit Boss to verify the chips. Gave me some reds ($5) and greens ($25)

THINKING BLACKJACK STRATEGY, I placed my first bet of $20. The Pit Boss then started going on and on about the benefits of their Player's Club membership....

"Sir?" the dealer asks, I redirect my attention to see the hand he dealt waiting for my decision.

I hit and lose, meanwhile the PIT BOSS keeps going on and on about comps and free money just for

"Your turn" the dealer asks as others are looking at me as I'm now trying to calculate the numbers the Pit Boss was quoting....

.... free money just for (The Pit Boss never shut up durring the entire thing) playing like I was already doing.... blah blah blah

The Pit Boss asks me for my ID, as I'm going through my pockets and trying not to hold up the table, I don't realize the amount of the bets being placed.

After the Pit Boss had my ID, I realized what had happened.... 80% of my cash had just vanished!!! I was left with only $125 after 4 minutes of "play", and had not planned to bet that heavily, at least not this early.

I complained to her directly, getting the canned "I'm sorry but you need to watch what you are betting" and "I'm not responsible for your actions" responses. (What about HER responsibility to make sure the PAYING GUESTS are treated with RESPECT)

I complained to another Pit Boss.... Canned response: "All bets placed inside the circle are a binding contract"

I complained to the senior manager and she said that I need to watch what I'm doing!! WHAT I'M DOING????? WHAT ABOUT THE CASINO'S OWN STAFF? She went on to say that the Pit Boss did absolutely nothing wrong and I should 'take it to a higher level' (her own words) and file a written complaint with the California Gaming Commission.

I then 'took it higher' and complained to the police, who took 90 minutes to arrive. After a brief and private conversation with the managers, the officer came back and said the casino told her communication is a common practice and the casino did nothing wrong!!! And went on to say that I also appear to be a person easily distracted! More like easily distracted by someone 2 feet away speaking directly to me???

Who is at fault here???? I went to the Casino only with the intent of playing cards. I certainly diddn't put $500 down at the table to think about a Players Club membership.

Also, where is the recourse for taking this case to court? Can an Indian Casino be sued in small claims??

[What the?]

..... stuff deleted ....

Who is at fault here???? I went to the Casino only with the intent of playing cards. I certainly diddn't put $500 down at the table to think about a Players Club membership.

Also, where is the recourse for taking this case to court? Can an Indian Casino be sued in small claims??

You are at fault. All you had to say was "let's talk about this between shoes". They assumed you could talk and play at the same time. I hate that our society resorts to lawsuits for every little thing. Taking them to court over this is rediculous.

My similar story: I was following my wife as she was going from one 25 cent slot to another. I said "how about this one?" and slid a $100 bill in. She hit the max bet button and we lost twice. Turns out we were at a $25 machine that was mixed in with the 25 cent machines. She was pissed, that was half of her slot budget for the day! Yeah, it sucks. But accidents happen, and it was our fault. No, we're not going to sue the casino. :rolleyes:

[PROGRESSIONIST]

Blackjack-
don't talk to the pit boss-end of story.
Prog

[nc-tom]

Blackjack you are an adult. Take responsibility for your own actions .Christ next you will be bitching that you misbet because the cocktail waitress stuck her chest in your face.

[BlackJack]

Blackjack you are an adult. Take responsibility for your own actions.
What about the responsibility of the adults at the Casino to allow the players a fair chance at the games???

I CHALLENGE ANYONE to find in official Blackjack or Casino rules, where it says the Pit Boss is to SOLICIT MERCHANDISE when bets are on the table. If anything, their would be a strict policy against such interference.

Christ next you will be bitching that you misbet because the cocktail waitress stuck her chest in your face
At least she would be doing her normal job of serving the guests, besides a drink takes 10 seconds to reach for then she's gone.


Bottom line is that I was not treated as expected. I sure diddn't get what I intended to pay for.

Legitimate businesses, when they are aware of serious customer service issues involving their own employes, will do whatever reasonable action it takes to satisfy the customer.

[Bojack1]

Blackjack, First look at what you're saying; Its the responsibility of the casino to allow the players a fair chance at the games. Are you kidding? Name one game in the casino that is set up where you have a fair advantage to win. I can tell you its a very short list of exactly zero. And as a matter of fact it is the pit bosses responsibility to ask if you have or want a players card. Its solely up to you how or when you answer. Shame on you if your adult enough to sit down at a gaming table to wager money, and irresponsible enough not to pay attention to whats happening. I have been haunted by pit bosses for years to get or show a players card. Sometimes its led to some sticky situations, but never did it distract my play enough to lose track of what I was doing. My point being if you are naive enough to think you're sitting down to a fair game, than I suggest you pick another form of entertainment. The casinos are legitimate businesses. They are run very efficiently and are very prosperous. But remember they're are in business to make money, and as long as there are people that are easily distracted by normal casino interaction they're going to make a pile of it. You made the mistake, they didn't. Instead of complaining learn from it. Enjoy the fact that you are the only one watching your play, because if the situation ever arises where they feel the need to watch it, these problems you think you have now won't seem so bad.

[NYB]

Did you buy in for $500?
You put the first $20 in the betting circle,no?
Who kept replacing them after each loss,you?
I'm sorry,but this is the most pathetic whining I've hear in years.
Please take this to Judge Judy so we can watch you make even more of a fool out of yourself.
Why is it that I get the feeling you were using some type of Martingale and lost several hands in a row,then couldn't believe the surefire system you thought up didn't work?

[What the?]

...
I CHALLENGE ANYONE to find in official Blackjack or Casino rules, where it says the Pit Boss is to SOLICIT MERCHANDISE when bets are on the table. If anything, their would be a strict policy against such interference.
...

Yup, yer right. There seems to be alot of rules missing. Come to think of it, I see NO rules in my official casino rule-book, saying they have to have fluorescent lighting over the tables. The flicker really distracts me. Maybe I should sue until they put in more natural lighting ...

[What the?]

...
Why is it that I get the feeling you were using some type of Martingale and lost several hands in a row,then couldn't believe the surefire system you thought up didn't work?

He he, I was thinking the same thing ...

[ihate17]

I have played a lot of blackjack for many years, so during that time I have made mistakes and several times I have put out a high denomination chip in error under several green chips. If I luck out and win, guess what I keep the money and if I lose, I take full responsibility and this has happened when I am distracted by someone or by my own thoughts. No one to blame here but yourself. Fortunately, this does not happen often.

ihate17